Terms and Conditions

GENERAL RENTAL CONDITIONS

Any reservation made on the sitewww.locations.hoomy.fris granted and accepted at the price, charges, and special conditions indicated on the booking confirmation, of which these general conditions constitute an integral part.

The same applies to all platforms and websites where our rental advertisements are published.

Who do you contract with?

The hoomy rental & concierge company

hoomy is the trading name of the company MMS Immo, a limited liability company with a share capital of €10,000, whose registered office is located at 10 rue Voltaire, 44000 Nantes, registered in Nantes under number 837 831 585, represented by its manager: Franck Leguil, holder of professional management and transaction cards no. CPI 8501 2019 000 039 489 issued by the Chamber of Commerce and Industry of Paris Ile-de-France.

hoomy provides an online platform and various tools, services and functions that allow users to book the properties presented. The services are provided via the URLwww.locations.hoomy.fr.

These general rental conditions apply to users of the site and travelers. The same applies to all platforms and websites where our rental listings are published.

Both access to and navigation on the site and the use of hoomy's services entail the user's and traveler's full acceptance of the general rental conditions and the user's and traveler's unreserved acceptance of all of their provisions.

The general rental conditions are applicable for the entire duration of the user's browsing and access to the site and for the entire duration of use of the services by the traveler.

hoomy reserves the right to modify the general rental conditions from time to time. Any changes made will be applicable as soon as they are posted on the website. Users and travelers are therefore encouraged to regularly check the website to stay informed of any changes or updates to the general rental conditions.

ARTICLE 1 - PURPOSE

The purpose of these general rental conditions is to determine the conditions under which hoomy offers users a range of services related to the rental of real estate for seasonal use or as part of the mobility lease.

ARTICLE 2 – CHARACTERISTICS OF THE USER OF THE WEBSITE www.locations.hoomy.fr

The user can be either a natural person or a legal entity. When the user is a natural person, they must be at least 18 years old and have the legal capacity to subscribe to the hoomy services offered on the site.

ARTICLE 3 – USER SUPPORT/SERVICE

hoomy provides the user with a support service accessible by telephone at 02 55 07 10 13 or by email at location@hoomy.fr. The user may also submit any comments to hoomy by post:

hoomy – MMS IMMO

Service location

10 rue Voltaire

44000 Nantes

User service is available:

Monday to Friday from 9:00 a.m. to 6:00 p.m.,
weekends from 9:00 a.m. to 12:00 p.m. and from 2:00 p.m. to 6:00 p.m.

ARTICLE 4 – RESERVATION REQUEST AND RESERVATION

4.1. Procedure for booking a stay

This paragraph only applies to users of our websitewww.locations.hoomy.fr.

The booking process on the site leading to the conclusion of a seasonal rental contract between a user and hoomy is as follows:

The user can, by clicking on the links provided for this purpose on the site, make a reservation request for a specific period by choosing one of the properties offered and indicating the start date, the end date of the rental and the number of adults and children (with the ages of the latter) present during the planned stay.
The user provides their contact information and agrees to provide accurate, current and complete information during the reservation process and to update said information to maintain its accuracy, relevance and completeness. hoomy reserves the right to suspend or cancel the reservation if any information provided during the registration process or thereafter is found to be inaccurate, fraudulent, outdated or incomplete, or otherwise violates the rental terms and conditions.
The user chooses their payment method: online payment, bank transfer (possible if and only if more than 9 days before arrival) or holiday vouchers (possible if and only if more than 9 days before arrival). When booking online, the user pays part or all of the stay depending on the booking date and the arrival date. If the arrival date is more than 30 days from the booking date, then hoomy requests payment of a deposit of 25% of the accommodation price and then the balance 30 days before arrival. If the arrival date is less than 30 days from the booking date, then the total amount is due at the time of booking.
The reservation request is then forwarded to hoomy. Once the first payment is received, the user receives an email confirming that their reservation has been accepted and containing their reservation information. Without written confirmation from hoomy, the reservation cannot be considered final.

By submitting a reservation request and making a payment, the traveler accepts the rental terms and conditions. The traveler and hoomy are bound by a rental agreement, and the rental contract is concluded.

If hoomy refuses the reservation request, the traveler will be notified.

4.2. Rental contract

Rental contracts are concluded between:

the company MMS Immo located at 10 rue Voltaire 44000 Nantes;
the user making a reservation request (cf.Article 4.1.) hereinafter referred to as “the traveler”.

Together “the Parties” and individually “a Party”.

It has been agreed between the Parties that MMS Immo rents to the traveler the accommodation as described below under the following conditions. This reservation is granted and accepted at the price, charges, and special conditions indicated on the reservation confirmation, of which these general conditions constitute an integral part.

4.2.1. Purpose of the rental contract

The Parties declare that the lease does not concern premises rented for use as a principal residence or mixed professional use. Consequently, they agree that their respective rights and obligations will be governed by the provisions of this contract, by the decree of December 28, 1976 as amended and, failing that, by the provisions of the Civil Code.

The premises covered by this contract are rented furnished on a seasonal basis.

4.2.2. Consistency of the accommodation

The location of the accommodation is indicated on the booking confirmation.

The number of rooms and the maximum number of occupants are visible when searching on the site.www.locations.hoomy.fr.

The number of people over 18 and under 18 is provided by the traveler when requesting a reservation (cf.Article 4.1.) and is noted on the booking confirmation received by the traveler. If it turns out that the number of adults/children/infants in the group is not correct, the traveler must immediately contact the user service (cf.Article 3) so that the latter can make the necessary corrections. If the number of people present during the rental exceeds the maximum number of occupants (adults, children and babies combined), hoomy reserves the right to refuse entry to the rental.

4.2.3. Duration of the seasonal rental

The traveler reserves a stay for a specific period and may not, under any circumstances, claim any right to remain on the premises after the stay. The start and end dates of the stay are noted on the booking confirmation.

hoomy rents accommodation to the traveler from the arrival date from 4:00 p.m. to the departure date until 10:00 a.m.

Depending on the availability of the people welcoming guests, arrival and departure times may be subject to change. These times may be imposed on guests during busy days (such as Saturdays or Sundays during school holidays or during long weekends) in order to accommodate as many people as possible while respecting cleaning protocols before and after each arrival and departure.

The people who can accommodate in the rentals are:

Hoomy's salaried janitors,
Or hoomy's partner concierges,
Or the owner(s) themselves or other person(s) with whom they work directly. In the latter case, hoomy cannot be held responsible for any malfunctions of the services.

Key handover arrangements at the start of the rental period by hoomy's salaried concierges or by hoomy's partner concierges: at the entry inventory appointment set for the day of arrival. The time will be specified in the week prior to arrival at the rental. If the guest is not at the accommodation at the set time or within the time slot set with the concierge and does not notify the guest of this delay, then hoomy will charge the guest €50.00 including tax/hour for an unannounced delay. In the case of a late arrival (from 8:30 p.m.), hoomy will charge the guest €35.00 including tax/hour for an arrival outside of opening hours. hoomy does not welcome guests after 11:00 p.m.

Terms of return of keys at the end of the rental by hoomy's salaried concierges or by hoomy's partner concierges: during the exit inventory appointment set on the day of departure. The time will be specified when the keys are handed over at the start of the rental. The guest expressly agrees to leave the accommodation completely vacant on the day of departure by 10:00 a.m. at the latest, and to return the keys to hoomy. If the guest does not leave the accommodation at the set time and does not notify of this delay, then hoomy will charge the guest an unannounced delay of €50.00 including tax/hour. In the case of an early departure (before 7:00 a.m.), hoomy will charge the guest €35.00 for a departure outside of opening hours. hoomy makes guests leave from 7:00 a.m.

4.2.4. Rental prices, charges and service fees

The rental amount is fixed and mentioned on the reservation request for the entire rental period defined in article 4.2.3. The rental amount is established based on the economic data in force on the date of their fixing (link between the supply of goods and the demand of users/travelers, events taking place on the same dates, variations in the cost of rental charges,etc.). It is flexible and variable according to several customizable criteria such as the reservation date, the start date of the stay, the length of the stay, the type of property and the addition of additional services. A rate is not guaranteed when viewed by a user.

This amount does not include optional services (cf.Article 4.2.5), the tourist tax (cf.Article 4.2.8), nor the security deposit (cf. article 4.2.7).

Rental charges include the following charges and available equipment:

City water;
Electricity within the limits of normal use (any exceptional excess (e.g. charging an electric vehicle) may be subject to additional billing);
Electric heating.

In addition, there are traveler service fees (8.33% excluding VAT of the rental amount). These include tracking the journey and traveler requests from booking to post-stay, managing the deposit, managing secure payments, as well as the maintenance and operating costs of our platform.

4.2.5. Optional paid services

Some rentals offer optional services that can be added to the rental price when confirming the stay. Depending on the booking date, these services may be offered to the traveler again before the stay.

In the case of a reception carried out by the owner(s) themselves or other person(s) with whom they work directly (cf.article 4.2.3.), hoomy cannot be held responsible for malfunctions of the services.

In the case of a reception carried out by hoomy salaried concierges or by hoomy partner concierges (cf.Article 4.2.3.), an early check-in, before 4 p.m., may be considered if there are no reservations leaving the accommodation on the day and if the concierge is available to welcome you. A financial supplement may be requested.

In the case of a departure carried out by hoomy salaried concierges or by hoomy partner concierges (cf.Article 4.2.3.), a late check-out, after 10:00 a.m., may be considered if there is no reservation arriving on the day of the accommodation and if the concierge is available to handle your departure. A financial supplement may be requested.

In the case of a reception carried out by hoomy salaried concierges or by hoomy partner concierges (cf.Article 4.2.3.), the request for linen rental must be made at least 10 days before arrival at the rental. Duvets and/or blankets and pillows are already in the rentals, linen rental concerns bed sets, bath towels with bath mats, as well as tea towels.

The request for end-of-stay cleaning and the addition of optional services related to household linen (bed linen, towels, tea towels,etc.) must also be made at most 10 days before the date of arrival in the accommodation subject to availability.

After this period, requests for linen rental and booking end-of-stay cleaning remain possible but are subject to validation by the concierge.

For all bookings made during the months of July and August, the request for end-of-stay cleaning and the addition of linen must be made at most 15 days before the arrival date in the accommodation, subject to availability. After this deadline, the request for linen rental and the reservation of end-of-stay cleaning remains possible but is subject to validation by the concierge.

If the traveler books end-of-stay cleaning, regardless of the length of his stay, he undertakes to respect the following instructions:

Gather sheets, towels and linens in the bathroom.
Empty the dishwasher and put away the dishes.
For barbecue and/or griddle, empty the ashes, clean the grease tray and clean the grill and accessories.
Empty the refrigerator and take out the trash before the caretaker arrives.
For fireplaces, empty the ashes and clean the hearth.

In the event of non-compliance with these instructions or unsatisfactory cleaning, hoomy will charge the traveler between 50% and 150% of the amount of the end-of-stay cleaning depending on the duration of the catch-up cleaning carried out by hoomy following the traveler's departure.

If the traveler does not wish to benefit from end-of-stay cleaning, regardless of the length of his stay, he undertakes to ensure that the rental is in a good state of cleanliness upon his departure. Here are the instructions:

Rooms: remove the sheets, leave the mattress protectors in place, fold and leave the duvets on the beds - vacuum under the beds - check that nothing is left in the drawers, cupboards and wardrobes.

Mattresses, mattress protectors, duvets and blankets stain-free, headboards and bedside tables cleaned and dusted.

Bathrooms/toilets: clean and dry shower trays, plugholes, walls and doors without streaks - clean and dry sinks, plugholes and worktops, taps and mirrors without streaks - clean bowls, toilet seats, seats and toilet bases.
Living room/lounge: clean the table, chairs and sofa - dust the furniture - empty the chimney or stove tray.
Cuisine: clean the inside and outside of the refrigerator, oven, microwave - clean the coffee maker, gas stove and burners - clean and dry the sink, drain, tap, worktop without leaving any marks - check that the dishes are clean and tidy - empty and clean the dishwasher filter.
Outside: clean the garden furniture - sweep the terrace - for barbecue and/or plancha, empty the ashes, clean the grease trap and clean the grill and accessories.
Without forgetting to take out the trash, empty the ashtrays, clean up cigarette butts, vacuum and mop the entire home.

Procedure for taking charge of the service order by a traveler:

Transmission of the additional service order by the traveler to hoomy by any means as defined in article 3 above.
Resumption of the additional service order by hoomy and sending of the price proposal to the traveler.
Confirmation by the traveler of their agreement by email to location@hoomy.fr.
Confirmation of execution of the additional service order by hoomy.

The traveler can also call on hoomy throughout their stay to order personalized services in the case of a welcome by hoomy's salaried concierges or by hoomy's partner concierges.

4.2.6. Reservation and payment

In order to proceed with the reservation of the accommodation, the traveler makes the payment of the deposit amounting to 25% of the total rental amount.

If payment is not made within 48 hours, hoomy reserves the right to cancel the reservation.

The remaining balance, after deduction of the deposit, must be paid by the guest no later than 30 days before arrival at the accommodation, by online payment, bank transfer, holiday vouchers, or bank check. If the remaining balance is not paid within 72 hours of the due date, hoomy reserves the right to cancel the reservation.

Payments are therefore made as follows:

The deposit to be paid at the time of booking;
The balance, optional services, hoomy service fees and tourist tax to be paid 30 days prior to arrival;
And any optional services booked less than 30 days before arrival, to be paid immediately upon confirmation of the execution of the order by hoomy.

Holiday vouchers are non-refundable. They are therefore only accepted for payment of the balance of 50% of the stay (excluding optional services, hoomy service fees, and tourist tax). If a reservation is made 9 days or less before the arrival date, then the total amount of the stay is due by credit card, with the possibility of reimbursement upon receipt of the holiday vouchers. They must be sent to the hoomy rental service postal address or delivered in person to 10 rue Voltaire, 44000 Nantes.

For payments by bank transfer, our bank details are as follows:

Bank: CIC Ouest

Account: 000 202 164 03

Beneficiary: MMS Immo - hoomy

Code IBAN : FR76 3004 7141 2100 0202 1640 384

Code BIC : CMCIFRPP

You must indicate the reservation number, your first and last name as well as the name of the rental.

No key will be given without full payment for the services booked.

4.2.7. Security deposit

At most 4 days before the entry inventory, the traveler will give hoomy a deposit intended to cover any damage and any intervention by hoomy to clean the accommodation after the traveler's departure (see article 4.2.5).

This deposit is managed by Tyllt (https://tyllt.com/), a hoomy partner. This deposit is a bank imprint and will not be cashed. If the deposit is refused, you will be denied entry to the rental.

The deposit is returned to the traveler within a maximum of 10 days after departure, less, where applicable, the amounts covering damage and/or deterioration of the interior and exterior accommodation and the furniture, objects, equipment of the accommodation, caused by the traveler, as well as loss of keys or objects. hoomy also reserves the right to deduct from the deposit the end-of-stay cleaning fee in the event that the accommodation is returned not cleaned according to the criteria previously mentioned. If the amount of the deposit proves insufficient, the traveler agrees to pay the difference on receipts provided by hoomy.

If you forget an item in your accommodation, a €50 charge for travel and preparation will be applied, in addition to postal delivery costs.

4.2.8. Tourist tax

Tourist tax is an amount paid by travelers when they stay in tourist accommodation (hotel, furnished accommodation, campsite, etc.). It is collected by the host and paid to the municipality, which uses it to finance local tourism development. Its amount varies depending on the type of accommodation, the classification (number of stars), and the municipality. Some people, such as minors, may be exempt..

The tourist tax collected by the territory will be paid by the traveler upon payment of the balance, at the rate in effect on the date of stay. The tourist tax is due per adult per night.

The amount of the tourist tax is therefore likely to change between the reservation and the payment of the balance.

4.2.9. Assignment and subletting

The rental contract is concludedlooking at the personfor the benefit of the only traveler identified at the time of booking.

Any assignment of this rental agreement, any total or partial subletting, any provision (even free of charge), is strictly prohibited. The traveler may not leave the premises at the disposal of a person outside their household, even free of charge and/or by loan.

4.2.10. Rental inventory

An inventory of fixtures is not mandatory for seasonal rentals. If no inventory is drawn up, the presumption of good condition (Article 1731 of the Civil Code) therefore applies: the traveler is presumed to have received the accommodation in good condition and must return it in the same condition upon leaving.

In the event that the traveler is welcomed by hoomy's salaried concierges or hoomy's partner concierges (cf.Article 4.2.3.), an inventory of the rental is drawn up and given to the traveler upon entering the accommodation. The traveler has 24 hours to contest it (with photographs or other supporting evidence). Beyond these 24 hours, if no inconvenience related to the cleaning or operation of the rental has been reported to hoomy, the traveler acknowledges that the accommodation is in good rental condition.

An inventory is also drawn up at the end of the rental.

The traveler has 24 hours to dispute the complaint (with photographs or other supporting evidence). After these 24 hours, no dispute will be admissible from the traveler and therefore no compensation will be possible. As a result, the rental is recognized as being in good condition and the traveler agrees to testify to this effect in any review submitted following their stay.
hoomy's salaried concierges or hoomy's partner concierges have 48 hours following this inventory to report any malfunction not seen at the time of the traveler's departure.

Although it is rare to encounter any inconvenience during stays, it is important that the traveler contact hoomy as soon as they encounter one in order to limit any inconvenience greater than the initial observation.

In the event of damage and/or deterioration and/or losses noted and/or accommodation found in an inappropriate state of cleanliness (cf.Article 4.2.5), the security deposit will come into play (cf.Article 4.2.7). The traveler with the reservation in his name is responsible for any damage and/or deterioration and/or losses noted and/or accommodation found in an inappropriate state of cleanliness concerning all travelers.

4.2.11. Use of aquatic equipment (swimming pool, SPA, jacuzzi, Nordic bath, etc.)

Rental accommodations may include access to a private or shared pool, spa, jacuzzi, or Nordic bath. Use of these facilities requires compliance with strict safety and vigilance regulations.

1. Monitoring and accountability

Water sports facilities are not supervised. Passengers are solely responsible for their use.
It is the responsibility of parents or accompanying persons to actively supervise children and vulnerable people near and in water or equipment.
The traveler undertakes to take all necessary precautions to ensure the safety of all occupants, particularly in the presence of young children.

2. Safety rules

Access to the accommodation's aquatic equipment can be secured by a protective device (barrier, alarm, cover,etc.) in accordance with current regulations. However, these devices do not replace active human supervision.
It is strictly forbidden to run around the equipment, to dive if the depth does not allow it, or to use it while intoxicated.
Any use or presence of glass objects is prohibited around or near this equipment.
Use of the equipment in the accommodation is reserved for guests of the accommodation. Any use by an unauthorized third party is prohibited.

3. Disclaimer

In the event of an accident, injury or drowning occurring while using the equipment present in the accommodation, hoomy, the owner or any representative cannot be held liable if the safety rules are respected, whatever the cause.
Acceptance of these General Rental Conditions constitutes recognition of this liability release clause.

4. Maintenance and hygiene

The equipment in the accommodation is regularly maintained. However, we do not guarantee its use in the event of bad weather, technical breakdowns, or incidents beyond our control.
Travelers are required to follow hygiene guidelines: shower before and after each swim, wear suitable swimwear, avoid using polluting sunscreens,etc.

4.2.12. Use of the Internet

Some rental properties are equipped with Wi-Fi or other internet access. This connection is provided to travelers free of charge and is not contractually binding.

1. Access and use

Internet connection is only accessible to guests of the accommodation for the duration of their stay.
The use of the connection must remain reasonable, legal, and in accordance with good digital practices.

2. Responsibility for use

The traveler agrees not to use the Internet connection for illegal purposes, including:

downloading or distributing copyrighted content,
consultation or dissemination of illicit content,
damage to the integrity or security of computer systems.

Any illicit use of the connection is the sole responsibility of the traveler, who may be held liable in the event of prosecution.

3. Quality of service

Connection quality may vary depending on location, internet provider, weather conditions or other factors beyond our control.
No guarantee of throughput, performance or continuity of service is provided.
In the event of a breakdown or temporary unavailability, no financial compensation may be required.

4. Disclaimer

hoomy, as well as the owners, cannot be held responsible in the event of interruption, slowness, network failure, or unavailability of the Internet connection.
The traveler is solely responsible for the devices he connects to the network, as well as for the security of his personal data.

4.2.13. Declaration of hoomy

hoomy declares to be the agent of the accommodation and to have free disposal and full use of it during the period defined in article 4.2.3.

4.2.14. Obligations of the traveler

The traveler will peacefully use the rented accommodation, furniture and equipment according to the description given to them in the contract and will be responsible for any damage or loss which may occur during the term of the contract in the premises of which he has exclusive use.
The traveler will not use the accommodation to carry out any activity with a profit motive (organized evening, home sales, etc.).
The guest will maintain the rented accommodation and return it in a good state of cleanliness and rental repairs at the end of the contract. If items are broken or damaged, hoomy may claim their replacement value.
He must avoid any noise likely to disturb neighbors, particularly that emitted by radio, television and other devices.
The traveler agrees not to smoke inside the accommodation.
The traveler will not be able to exercise any recourse against hoomy in the event of theft or damage to the rented premises.
The maximum number of people allowed on the premises will be respected. If the number of people present during the rental exceeds the maximum number of occupants (adults, children, and babies combined), hoomy reserves the right to refuse entry to the rental.
The guest agrees to return the accommodation in the same state of cleanliness as in the check-in inventory. Otherwise, the guest agrees to pay for the cleaning that hoomy will be required to carry out at the cost of the check-out cleaning.
Please note that animals are allowed in some of our rentals and prohibited in others.

4.2.15. Assurances

The traveler is responsible for rental risks and for compensating hoomy for any damages and/or losses for which he or she is liable. As such, the traveler must take out insurance covering "rental risks" (the traveler's liability to the owner) and benefit from a "holiday" clause stipulated in the fire or multi-risk policy for his or her primary residence.

4.2.16. Modification of stay

Any modification to a stay (adding night(s), removing night(s), or postponing a stay) is subject to hoomy's discretion and its feasibility is not guaranteed. Consequently, any modification to a file, if it can be made, will incur a modification fee of €50 regardless of when it occurs.

Modification of a file will be subject to prior agreement from hoomy upon written request only (email or letter).

From 20 days before the start date of the stay, any modification initiated by the traveler may be considered as a cancellation, resulting in cancellation fees according to the scale defined in article 4.2.17 below, followed by a new reservation.

4.2.17. Cancellation

4.2.17.1 Cancellation fees

For any cancellation, if cancellation insurance has been taken out, the total amount of the insurance will be retained.

Cancellation fees will be retained depending on the period between the cancellation date and the start date of the stay according to the scale below:

Cancellation date* strictly more than 30 days before arrival: no charge**
Cancellation date* between 30 and 15 days before arrival: 50%**
Cancellation date* strictly less than 15 days from the arrival date: 100%**

* The cancellation date is the date we receive your cancellation request in writing (email or letter).

**percentage of cancellation fees calculated on the total amount of the reservation (excluding insurance, tourist taxes and optional services).

4.2.17.2 Mandatory cancellation request procedures

Any cancellation request must be communicated in writing (email or letter) and must contain at least the following information:

Object : “Cancellation request for reservation no.…”, please include your reservation number;
Body text:“I hereby request the cancellation of my reservation no.…, for a stay from… to… at…. Please confirm the cancellation conditions and any applicable fees.”, please include your reservation number, the arrival date and departure date of your stay, and the municipality of the rented property.

The date your cancellation request is received will be used to calculate any fees and penalties. Please note that this is only a request at this stage and your reservation has not been cancelled.

A request to confirm your cancellation will be sent to you by email and will contain the conditions and possible fees applicable on the date your request is received.

Your cancellation confirmation must reach us within 24 hours maximum following the date on which hoomy sent the confirmation request and must contain at least the following information:“I confirm the cancellation request for my reservation no. … for a stay at … from … to … and I understand that cancellation fees apply.”, please include your reservation number, the municipality of the rented property, the arrival date and the departure date of your stay.

Upon receipt of your written confirmation, the reservation will then be considered definitively cancelled and a confirmation will be sent to you by email.

If the cancellation occurs on a public holiday, the cancellation period will begin on the first working day following the public holiday. We recommend that you purchase cancellation insurance at the same time as your booking.

This will reimburse you for cancellation fees up to the day before the start of your stay in the following cases:

serious illness,
hospitalisation,
bodily injury,
death of the traveler,
death of any accompanying person or close relative before the start of the stay.

You can learn more about the formula offered by hoomy by consulting the details of the insurance conditions of our partner Gritchen on our website, in the insurance section.

In the event of a claim, it is your responsibility to notify the insurer first by telephone and then confirm in writing (email or letter) before the arrival date and then present a medical or hospital certificate or supporting documentation within the time limit mentioned in the conditions of the insurance contract.

The existence of a right of withdrawal provided for in Article L221-18 does not apply to contracts for the provision of accommodation, transport, catering, or leisure services, which must be provided on a specific date or at a specific frequency, in accordance with Article L221-28. Thus, the 14-day period provided for in Article L221-18 does not apply to sales made via the locations.hoomy.fr website.

These provisions may be subject to change without notice depending on changes in the directives given within the framework of the state of health emergency.

4.2.17.3 Cancellation by hoomy

hoomy, if it wishes to cancel a traveler's reservation, except in cases of force majeure, must notify the traveler as soon as possible. It will then refund the amounts paid.

hoomy reserves the right to terminate the contract, without the traveler being able to claim any compensation, in the event of a serious or repeated violation of one of the clauses of these general rental conditions and in cases where:

A payment incident was recorded;
Use of hoomy services for fraudulent or illegal purposes has been attempted or committed by the traveler.

If one of the essential elements of the general rental conditions can no longer be provided following an event falling within the cases of force majeure or an event external to hoomy, hoomy must notify the traveler as quickly as possible who will choose:

either the termination of the contract and the reimbursement of the sums paid without penalty or costs;
either the acceptance of the proposed modification (new accommodation, new dates of stay) and in this case, if the rental amount is less than the initial amount, the balance will be recalculated and if the traveler has already paid their reservation in full, the overpayment will be refunded to them upon acceptance of the proposed modification.

4.2.18. Complaint and request for compensation

If upon arrival at the property or during their stay, the traveler notices that the property does not conform to what was stated in the booking confirmation or if they notice any defects, they must immediately inform the concierge responsible for reception on site so that a solution can be found quickly.

If this cannot be remedied within a reasonable time, the traveler must then inform the user service that recorded their reservation in writing (email or letter).

These same rules apply to defects noted during the stay.

Complaints and requests for compensation must be made no later than 15 days from the end date of the stay:

either by registered letter with acknowledgment of receipt addressed to

hoomy – MMS IMMO

Service location

10 rue Voltaire

44000 Nantes

or to the organization that registered your reservation;

or by email to location@hoomy.fr.

Our offices are not open to the public, so any complaints must be made in writing.

If these rules are not respected, the traveler loses all right to compensation.

Any failure to make an initial complaint to our concierge on the day of your arrival cannot subsequently be the subject of a complaint to our service.

These general rental conditions are subject to French law.

In the event of failure to resolve the dispute amicably, users and travelers may opt for conventional mediation or any other alternative dispute resolution method as defined by law. hoomy adheres to the Atlantique Médiation Conso mediator service, whose contact details are as follows:

Atlantic Consumer Mediation

Lawyer's House

5 mail from the Popular Front

44200 Nantes

www.consommation.atlantique-mediation.org

consommation@atlantique-mediation.org

After a prior written approach to hoomy, the Atlantique Médiation Conso mediator service can be contacted for any consumer dispute that has not been resolved.

ARTICLE 5 – OBLIGATIONS AND RESPONSIBILITY OF HOOMY

5.1. Obligations and liability of hoomy

hoomy's obligations under the general rental conditions are obligations of means. Thus, hoomy will use the best means at its disposal to ensure that hoomy services operate optimally. Therefore, hoomy's liability can only be incurred upon demonstration of fault attributable to hoomy.
hoomy will make every effort to ensure that the listings on the site correspond as accurately as possible to the properties it manages. However, users and travelers are advised that differences from the original images may appear when scanning non-digital images or depending on different screen settings. hoomy cannot be held responsible for such differences.
hoomy will ensure that the website is kept technically up-to-date. This requires occasional maintenance, which may result in access restrictions to the website. Where possible, hoomy will schedule this maintenance at a time when it will have the least possible impact on the user's interests.
External websites with hyperlinks to the site are not under the control of hoomy, which therefore declines all responsibility for their content. The user is solely responsible for their use.
hoomy cannot be held liable in the event of improper use of hoomy services by the user and the traveler.
hoomy cannot be held liable for acts committed by a service provider in the execution of services ordered by the user except to the extent that invoicing is carried out by hoomy and to the extent that proof of the exclusive fault of the service provider is provided.
hoomy cannot be held responsible for malfunctions of hoomy services for any event beyond its control, particularly in the event that an element known to the user and not communicated to hoomy results in poor or non-execution of the service ordered.
hoomy cannot be held liable in the event of force majeure as defined in article 1218 of the Civil Code.

It is expressly agreed that, if hoomy's liability were to be legally recognized in the execution of the general rental conditions, the user and the traveler, a legal entity, could not claim any other compensation or damages than the reimbursement of payments made, for hoomy services, during the last 6 months.

5.2. Protection of personal data

In order to allow for the monitoring of the services entrusted to it in a spirit of transparency for the benefit of the user, hoomy is required to retain personal data necessary for the proper functioning of hoomy services. In accordance with Law No. 78-17 of January 6, 1978 relating to information technology, files and freedoms, hoomy undertakes to declare to the National Commission for Information Technology and Freedoms, this collection of personal data as well as any processing to which these data may be subject.

hoomy will make every effort to ensure the integrity and confidentiality of user data. hoomy will not share personal data with third parties, except for service providers who provide hoomy services.

hoomy informs the user that he or she may at any time exercise his or her right of access, questioning, rectification, opposition, right to erasure, right to limitation of processing and right to data portability by sending an email to location@hoomy.fr.

At the user's request, hoomy may delete their contact information at any time after the related reservation has been closed. Users acknowledge and accept that even if they no longer use hoomy's services, hoomy reserves the right to retain certain data in accordance with these general rental conditions and applicable laws. Users also accept that data relating to their stay in properties managed by hoomy or to one of their real estate properties whose management has been entrusted to hoomy may be transmitted and remain on other sites, for example Google in the event that Google search engines copy the content of hoomy's sites or systems.

We inform you that if you do not wish to be contacted by telephone by companies of which you are not customers, you can register on the sitewww.bloctel.gouv.fr.

ARTICLE 6 – OBLIGATIONS AND RESPONSIBILITY OF THE USER AND THE TRAVELER

6.1. In addition to all the provisions described in these general rental conditions, the user and the traveler undertake to regularly update their contact details (email address, postal address,etc.).

6.2. The user and the traveler undertake to spontaneously and timely provide hoomy with all the information and documents that will be necessary to perform hoomy services.

All contact information provided by the traveler to hoomy must be accurate and up-to-date. If their contact information changes, the traveler must inform hoomy in writing without delay.

6.3. The user and the traveler will be held responsible for any damage caused by the execution of the ordered service, if the harmful nature of the service has not been expressly brought to the attention of hoomy prior to its acceptance.

6.4. The user and the traveler are not authorized to, directly or indirectly:

Exploit, copy, distribute, reproduce, modify, translate, make publicly available or decompile the Site, its content, any database incorporated into the Site, or any other similar element, in any way, using automatic devices or through manual processes.
Monitor content on the Site or communications using robots, spiders or other automated tools.
Use the Site for purposes other than those permitted by these general rental conditions.
Reproduce any portion of the Site on any other website or otherwise, using any device, including, without limitation, by using a frame or border around the Site or by employing any other framing technique to enclose any portion or aspect of the Site, or by reproducing or duplicating any portion of the Site.
Transmit, send in any other way or install any content or programs that could damage the system and network, or use any computer hardware or software containing harmful content or containing harmful programs.
Use or access the Site in any way that may harm a computer system or network, including by importing a virus (the term “virus” means, for the purposes hereof, any program deliberately introduced into a system without any functional purpose and/or for a destructive purpose, such as to display an irritating message or systematically replace data residing on a user’s hard drive).
Post or transmit false, fraudulent or misleading information in any way, or commit any act that may be considered phishing (whether primary, secondary or otherwise) and that would give rise to criminal or civil liability.
Post or transmit any unlawful, threatening, abusive, defamatory, libelous, obscene, vulgar, indecent, inflammatory, sexually explicit, pornographic or profane content.

6.5. Furthermore, hoomy reserves the right to take legal action against any user or traveler who violates these rules.

6.6.In the event of a violation of these rules, hoomy, in addition to the right to remove the disputed content without notice or compensation, reserves the right to suspend and/or cancel the services and/or reservations of users and travelers.

ARTICLE 7 – INTELLECTUAL PROPERTY

7.1.The presentation and each of the elements, including the domain name, brands, logos, signs, designs, illustrations, photographs, texts, graphics and other files appearing on the site, are protected by the laws in force on intellectual property, and belong to MMS Immo or are subject to authorization for use.

7.2.The user and traveler are granted a non-exclusive, non-transferable right to use the site and the data contained on the site in a private context. The right thus granted consists of:

A right to consult online the data and information contained on the site.
And a right of reproduction consisting of printing and/or saving the data and information consulted.

This right of use is intended for strictly private use only.

7.3.Any other use of the site, including commercial use, by the user or traveler is prohibited. The user and traveler are prohibited, in particular, but not limited to, reproducing and/or representing for any use other than private use, selling, distributing, issuing, translating, adapting, broadcasting and communicating in whole or in part in any form whatsoever any element, information or data from the site or creating derivative works from it.

ARTICLE 8 – MISCELLANEOUS PROVISIONS

If any provision of these general rental conditions is void, it will be deemed unwritten, but will not result in the nullity of these general rental conditions in their entirety, unless it is a clause which was of a decisive nature for one of the Parties at the date of entry into force of these general rental conditions. However, the validity of the general rental conditions will not be affected if the Parties agree to substitute, for the decisive null clause, a valid clause reflecting their initial intention.

No waiver by either Party of any of its rights under the terms of the general rental conditions shall constitute a waiver of such rights in the future.

The Parties accept and recognize as valid evidence that can be produced in court, any exchange by email between them.

GLOSSARY

User : Any natural person or legal entity browsing the site.

Traveler:Any natural person or legal entity having reserved and therefore contracted on the site.

Owner : Any natural person or legal entity, identified on the site in their capacity as owner.

Provider : All types of third-party providers, including concierges, craftspeople, babysitters, caterers, shopkeepers, subcontractors, etc.

Services hoomy : All the different services ordered by the traveler from hoomy.

Last updated Tuesday, April 15, 2025